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TERMS & CONDITIONS

Delivery

The orders are delivered through a courier service. Your order will be delivered in 3 to 6 working days.

Availability of products

 All orders for products are subject to availability and in this regard, in the event of supply difficulties we will refund the money that you might have paid.

Payment Methods

MASTERCARD or VISA.

Shipping

Shipping cost for Spain (except the Canary Islands, Ceuta and Melilla)* and Portugal: €6. Free delivery on orders over 100 €.

The shipping cost for the rest of the countries of EU: 20€. Free delivery on orders over 100 €.
The shipping cost for United Kingdom: 40£. Free delivery on orders over 250£.

*Residents in these places who want to make an order in our online shop, please contact us through 00 34 91 633 17 67 ext. 115.

Returns Policy

Under the Consumer Protection (Distance Selling) Regulations, if you are contracting as a consumer, you have up to 30 days after you have received your delivery to return your order.

In such case, you will be refunded the price paid for such products.

This provision does not affect your statutory rights.

 The client will pay to send us the garments in their original packaging by post, including labels of the product and invoice to the following address: 

VILAGALLO

C/ Carpinteros 16

Polígono Industrial Prado del Espino

28660 Boadilla del Monte 

Madrid (Spain)

or

VILAGALLO

36 South Molton ST

W1K 5RH London (GB)

and in person in the following shops: 

VILAGALLO SERRANO - MADRID

C/ Serrano, 25

Tfno: 915 77 33 17

VILAGALLO CC MODA SHOPPING - MADRID

C.C.Moda Shopping

C/General Perón, 40
Semiesquina Pª Castellana

Tfno: 915 55 99 73

VILAGALLO CC CENTRO OESTE - MADRID
C.C. Oeste
C/Moreras, 2
Majadahonda

Tfno: 910 34 03 88

(The amount of the refund will be received by the same form of payment used to purchase an estimated 10-14 days, depending on your bank time.) 

The Vilagallo products must be returned in the same conditions in wich you received them, together with their complete packaging, delivery note, tags and any accessory related to them. 

 

To change or return the size or color of the product

You have up to 30 calendar days. The client will take care of getting the garment by certified mail to the above address, in perfect condition and together with your label and invoice. Once the garment is in our warehouse, the first change of the new garment will be sent free shipping.

 

Returns of defective products

In circumstances where you consider that product is defective, at the time of delivery, you should promptly contact us at comercial@vilagallo.es explaining the reasons why the product is defective. The refund of the money will be returned in maximun period of 30 days.

 

Forms of payment

Cards Visa, and Visa Electron.

20% VAT is included in all our items.

 

HOW TO BUY

 

  1.             Choose the shop online, New Collection Vilagallo.
  2.             View the products you are interested in a click on the photograph to zoom in and see every detail, available reference code and price.
  3.             Select an item and add it to your cart. You can then choose to continue shopping or to process order.
  4.             Select proceed to checkout
  5.             Enter your personal profile or create one with your data. If you create an account; complete your personal details and address. Then select the delivery address. 
  6.             Next choose a shipping option and agree the terms of service.
  7.             Select a payment method: Visa or MasterCard
  8.             Confirm the order.
  9.             You will receive an email with the order confirmation.

 

If you have questions, please contact our customer service team by an email to eshop@vilagallo.es


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