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Delivery

The orders are delivered through a courier service. Your order will be delivered in 2 to 7 working days.


Shipping

Shipping cost for Spain (except the Canary Islands, Ceuta and Melilla) and Portugal: €6. Free delivery on orders over 100 €.

Shipping cost for the rest of EU countries: 20€. Free delivery on orders over 100 €.

Online orders to the UK are temporarily unavailable. For further information please contact eshop@vilagallo.es. Apologies for the inconvenience caused.   

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Will my VILAGALLO shopping experience change as a result of Brexit?

We would like to assure you that Brexit will not affect your shopping experience at VILAGALLO. We offer you free delivery on orders over £250 (all expenses included).

 Our customers can enjoy the same order process with no additional costs or paperwork to worry about, and our teams are working hard to ensure your order reaches you without any delays. If you don´t reach the minimum order, the shipping cost for United Kingdom is £40.

There will be no change to the duties and taxes charged to customers at checkout.

If you have any further questions, please do not hesitate to contact our Customer Care team at eshop@vilagallo.es or +34 916331767 Ext. 115.



What is the time period for returns or exchanges?

The time period for returns or exchanges is 30 days once the order has been delivered.


How do I return my order?

If you need to return an item, take your parcel to your local Post Office (or other carrier of your choice), and pay the required fee. Remember to ask for proof of postage.

Complete the Return & Exchanges form that came with your order and enclose it in your parcel with the items you are sending back.

You can send it to the following address: 

Vilagallo

C/ Carpinteros 16 Nave B

Polígono Industrial Prado del Espino

28660 Boadilla del Monte

Madrid (España)

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If you are going to make a return from the United Kingdom you must send it to the following address:

Vilagallo London

36 South Molton St

Mayfair, London W1K 5RH

Tel. (0)207 629 4742

 

Please note that if you are going to make a return from the United Kingdom, do not forget to write outside of the parcel that the box contains a RETURN.

The refund will be processed 2 to 7 days after the order has been delivered to our warehouse. 


How do I make an exchange? 

 

In order to make an exchange, the item must also be sent to one of the previously shown addresses. 

 

The returns form included in the shipment needs to be completed with the size or item you wish to exchange. This order will be sent without any additional cost.

  

If you have any doubt you should email us at: eshop@vilagallo.es or +34 916331767 Ext. 115.


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