Delivery

The orders are delivered through a courier service. Your order will be delivered in 2 to 6 working days.

Shipping

Shipping cost for Spain (except the Canary Islands, Ceuta and Melilla) and Portugal: €6. Free delivery on orders over 100 €.

Shipping cost for the rest of EU countries: 20€. Free delivery on orders over 100 €.
Shipping cost for United Kingdom: £40. Free delivery on orders over £250.

What is the time period for returns or exchanges?

The time period for returns or exchanges is 30 days once the order has been delivered.

How do I return my order?

If you need to return an item, take your parcel to your local Post Office (or other carrier of your choice), and pay the required fee. Remember to ask for proof of postage. You can send it to the following address (please complete the return & exchanges form that came with your order and enclose it in the parcel with the items you’ re sending back): 

Vilagallo

C/ Carpinteros 16 Nave B 

Polígono Industrial Prado del Espino

28660 Boadilla del Monte

Madrid (España).

Please note that if you are going to make a return from the United Kingdom, do not forget to write outside of the parcel that the box contains a RETURN.

The refund will be processed 2 to 7 days after the order has been delivered to our warehouse. 

How do I make an exchange? 

In order to make an exchange, the item must also be sent to one of the previously shown addresses. 

The returns form included in the shipment needs to be completed with the size or item you wish to exchange. This order will be sent without any additional cost.

If you have any doubt you should email us at: eshop@vilagallo.es or +34 916331767 Ext. 115.