Returns

What is the time period for returns or exchanges?

We have extended our returns policy to the 10th January 2021 for any items bought between the 10th November– 10th December 2020

How do I return my order?

If you need to return an item, you can send it to the following address (please don't forget to include the invoice and label): 

Vilagallo

C/ Carpinteros 16 Nave B 

Polígono Industrial Prado del Espino

28660 Boadilla del Monte

Madrid (España)

You can also bring the item to any of our stores:

VILAGALLO SERRANO - MADRID

C/Serrano, 25

Tfno: 915 77 33 17

C/Juan XXIII, 17 Local

Tfno: 941 03 69 06


VILAGALLO - ZARAGOZA

 C/ Isaac Peral, 14

Tfno: 876 645 991

The refund will be processed 10 to 14 days after the order has been delivered to our warehouse. 

How do I make an exchange? 

In order to make an exchange, the item must also be sent to one of the previously shown addresses. 

The returns form included in the shipment needs to be completed with the size or item you wish to exchange. This order will be sent without any additional cost.

If I receive a faulty item what should I do?

You should email us at: eshop@vilagallo.es