Returns

What is the time period for returns or exchanges?

The time period for returns or exchanges is 30 days once the order has been delivered.

How do I return my order?

If you need to return an item, you can send it to the following address (please don't forget to include the invoice and label): 

Vilagallo

C/ Carpinteros 16 Nave B 

Polígono Industrial Prado del Espino

28660 Boadilla del Monte

Madrid (España)

You can also bring the item to any of our stores:

VILAGALLO HERMOSILLA - MADRID

C/Hermosilla,35
Semiesquina C/Velázquez

Tel: 915 77 33 17

VILAGALLO CC MODA SHOPPING - MADRID

C.C.Moda Shopping

C/General Perón, 40

Semiesquina Pª Castellana

Tel: 915 55 99 73

VILAGALLO CC CENTRO OESTE - MADRID
C.C. Oeste

C/Moreras, 2
Majadahonda

Tel: 910 34 03 88

VILAGALLO - LOGROÑO

C/Juan XXIII, 17 Local

Tel: 941 03 69 06

VILAGALLO - LONDON

36 South Molton St

Mayfair, London W1K 5RH

Tel: (0)207 629 4742

The refund will be processed 10 to 14 days after the order has been delivered to our warehouse. 

How do I make an exchange? 

In order to make an exchange, the item must also be sent to one of the previously shown addresses. 

The returns form included in the shipment needs to be completed with the size or item you wish to exchange. This order will be sent without any additional cost.

If I receive a faulty item what should I do?

You should email us at: eshop@vilagallo.es