You cannot place a new order from your country. Undefined
What is the time period for returns or exchanges?
The time period for returns or exchanges is 30 days once the order has been delivered.
How do I return my order?
If you need to return an item, you can send it to the following address (please don't forget to include the invoice and label):
C/ Carpinteros 16 Nave B
Polígono Industrial Prado del Espino
28660 Boadilla del Monte
You can also bring the item to any of our stores:
VILAGALLO SERRANO - MADRID
Tfno: 915 77 33 17
C/Juan XXIII, 17 Local
Tfno: 941 03 69 06
VILAGALLO - ZARAGOZA
C/ Isaac Peral, 14
Tfno: 876 645 991
The refund will be processed 10 to 14 days after the order has been delivered to our warehouse.
How do I make an exchange?
In order to make an exchange, the item must also be sent to one of the previously shown addresses.
The returns form included in the shipment needs to be completed with the size or item you wish to exchange. This order will be sent without any additional cost.
If I receive a faulty item what should I do?
You should email us at: firstname.lastname@example.org
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